Terms of Service

1. The service

MyWaitlist.app (“the service”) is a waitlist and booking-request management tool for appointment-based businesses, provided by Tommachi AS, org. no. 914 824 680 MVA, Waldemars hage 6, 0175 Oslo, Norway (“we”, “us”). These terms are a binding agreement between us and the business or person using the service (“you”). By creating an account you accept these terms, our Privacy Policy and, where you enter client data, our Data Processing Agreement.

The service is intended for use by businesses and professionals, not consumers.

2. Your account

You must give accurate information and keep your login credentials secure. You are responsible for everything that happens under your account, including the actions of team members you invite. You must be at least 18 years old and authorised to act for your business.

3. Your clients' data

You are the controller of the client information you add, and you are responsible for having a lawful basis to store it and to contact those clients. You must not upload special categories of data (such as health details) unless you have a valid legal basis. We process client data only to provide the service, as your processor, under the Data Processing Agreement.

4. Acceptable use

You agree not to:

• send unsolicited marketing or spam through the service;
• send offers to people who did not ask to be on your waitlist;
• store or share unlawful, infringing or harmful content;
• attempt to breach, overload, reverse-engineer or disrupt the service;
• use the service to harm or harass anyone.

We may suspend or terminate accounts that break these rules or put the service, other users or third parties at risk.

5. Subscriptions, trials and payment

New accounts include a 14-day free trial. A payment card is collected when you sign up, but no charge is made during the trial. Unless you cancel before the trial ends, the plan you chose begins automatically at the end of it. Paid plans (Solo or Team) are billed monthly or yearly in advance through Stripe and renew automaticallyuntil cancelled. You can cancel anytime from the billing page; your access then continues until the end of the paid period. Fees already paid are non-refundable except where required by law. We may change prices with at least 30 days' notice, effective from your next renewal.

6. Your content and our service

You keep all rights to the content and data you put into the service. You grant us only the limited licence needed to host and display it in order to run the service for you. The MyWaitlist.app software, brand and website remain our property.

7. Availability

We work hard to keep the service fast and available, but it is provided “as is” and “as available”, without warranties of any kind. We may change, suspend or discontinue features, and carry out maintenance, from time to time.

8. Liability

To the extent permitted by law, our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for indirect or consequential losses, including lost bookings, revenue, goodwill or data. Nothing in these terms limits liability that cannot be limited under Norwegian law.

9. Termination and your data

You can stop using and delete your account at any time. We may suspend or terminate accounts that violate these terms, with notice where reasonable. After deletion, your data is removed from our live systems within 30 days, as described in the Privacy Policy. You are responsible for exporting anything you want to keep beforehand.

10. Changes to these terms

We may update these terms. We will announce material changes in the app or by email, at least 30 days before they take effect where the change is significant. Continuing to use the service after a change means you accept the updated terms.

11. Governing law and disputes

These terms are governed by Norwegian law. Any dispute that cannot be resolved amicably will be handled by the ordinary Norwegian courts, with Oslo District Court (Oslo tingrett) as the agreed legal venue.

12. Contact

Questions about these terms? Contact Tommachi AS at support@mywaitlist.app.